Starbucks

Reviews about Starbucks

• 1 / 5

  By Noel Miller
  I used to love starbucks, but ever since I've been coming to the Somersville town center location, I've had a big change of heart on favorites. I have worked in customer service for over 10 years and let me first say the customer service is awful. The employees don't acknowledge the customers in line, nor are they polite when they do. They don't even say hello 99% of the time, which is downright rude. I see them great certain guests, but I don't seem to get the friendly attitude, which every guest deserves. The staff also talk about guests openly and have no filter on what they say out loud. I listen to one girl for 45 minutes complain and express her opinions very openly. They clearly don't enjoy being there. Today, no one even called out my drink. I personally value customer service, and I have to say, I prefer McDonald's any day. The staff are for the most part pleasant, the prices are better, the wait is way shorter as well...Extra for caramel? Come on, at least McDonald's doesn't charge extra. Starbucks is very overpriced, and the drinks are no where near as good here either. If they were as focused on working as they were chatting with each other, it might be worth the extra dollar. I'm not sure if it's just this location or not, but it needs improvement. I only go to this location if I have too. If I could give no star I would. If your a Starbucks drinker, avoid this location.
  May 22, 2017
• 1 / 5

  By Ivan Lopez
  I wanted a nice cold cappuccino instead I came into a homeless shelter not a clean store table are dirty please fix this issue is the second time I've gotten not a good drinking here
  April 30, 2017
• 1 / 5

  By Barry Wriedt Jr
  The customer service here is TERRIBLE. When going through the drive-thru we had to speak up to get our order taken. The person taking the orders is not friendly at all. I understand people have off days but if you are going to be the first person a customer encounters you shouldn't sound like you hate your job.
  September 19, 2016